Before the emergence of the coronavirus, Makin Dixon had made the decision to invest in a new IT solution to reduce costs and improve security with the help of specialist consultancy firm Advancery. With offices in Bradford and Lancaster, Advancery was well-placed to offer support and services to Makin Dixon’s offices in Bradford, Halifax, Huddersfield, Keighley, Leeds, Rochdale and Wakefield.
Each office retained a unique phone number with a series of extensions across the entire network, enabling calls to be transferred between offices easily and cost-effectively. For individual users, it meant calls to their extension number could be taken either in the office or on their smartphone; a feature that would prove even more valuable to the business than they originally anticipated
During and after the national lockdown, the additional functionality of their new business collaboration software became a lifeline for the team and their clients. Virtual trials and hearings using Microsoft Teams, part of Office 365, enabled the continuation of legal processes despite the restrictions.
Jane Campbell, Makin Dixon Partner says: “We have been impressed with the 3CX phone system. After tentatively trialling it in a smaller branch office we have taken the system firm wide.
The app allows flexibility for users and allows us to work remotely. The system allows us as a team to operate as one and aids effective communication.
“It has helped coordinate our teams efficiently and provided peace of mind as we entered lockdown as it was one less thing to worry about. On our old system we would not have been able to cope with the organisation of call volumes working remotely as we are now,” says Jane.
3cx Cloud based VoiP system
Makin Dixon Solicitors
What We Did
VoiP, SIP Trunks, Call Plans, Azure, Cloud, 3CX and Associated hardware.
”It has helped coordinate our teams efficiently and provided peace of mind as we entered lockdown as it was one less thing to worry about. On our old system we would not have been able to cope with the organisation of call volumes working remotely as we are now.