Helpdesk Support
Unlimited Helpdesk Support from our team of friendly Technical Engineers.
Expert IT Support
We're passionate about providing industry leading IT Support and have been doing so for more than 9 years. Our focus has always been to deliver world class, cost-effective technical support, leaving you to focus on what really matters in your business. We provide local, tailored IT Support to over 200 clients.
If you are looking for an outsourced IT partner who is forward thinking, agile and really understands your business needs and objectives, then Advancery is the right IT Support Provider for you. We deliver IT Support, guidance and proactive road mapping to enhance and protect your systems.
Our Approach
We understand that you have business objectives to meet. You know that your organisation needs effective IT systems. However, it's taking too much of your own resources to maintain. Whether it's unexpected downtime due to old hardware, or implementing new systems and training staff on them.
IT plays a critical role in your day-to-day operations, so you need a reliable, scalable and secure system that can flex to your needs, being robust enough to minimise downtime.
We’ve been working with businesses to manage and further enhance IT infrastructures for over 9 years. Taking away the pain of supporting IT systems and freeing up staff to focus on their day to day duties. With a team of technical experts, we have years of experience across many sectors and IT disciplines, based in Bradford and covering Leeds, Manchester, North, South, West and East Yorkshire, Lancashire and central England.
Most importantly we listen to you to understand your specific requirements, your future business goals and your culture. We tailor an agile service aligned to this understanding. We work with you as an extension of your business and share your challenges and goals. We care about fixing your issues and providing relevant support and advice. That’s the reason clients choose to partner with us.
Our team
Providing world class IT Support Services for our clients, means we need a tight knit and highly skilled team. Whether you are talking with one of our Helpdesk Engineers, Systems Engineers, Technical Consultants or Account Managers, you know you're in safe, certified hands.
This is why we employ the very best people, we provide them with Continuing Professional Development and encourage them to grow within their roles. Our staff are invested in your success, are always polite, friendly, positive and proactive, finding ways to improve your use of technology.
Part of your team
Building a rapport with you and your staff is critical to the success of the products and services we offer. Ultimately, your staff feel more at ease speaking with us, if they engage with the same team of friendly engineers when they need support.
We believe this integration with your business not only adds a personal touch to the products and service we provide, but also increases organic conversation; which adds value and fosters innovation.
24/7 Support
We understand that not all IT Support requirements fit within the usual 9 to 5 business hours, especially considering many organisations have introduced flexible or remote working. This is why we provide our 24/7 Support to ensure 'business as usual' for your organisation. Providing your staff with access to our Helpdesk 24 hours a day 7 days a week.
We ensure your staff can work 24/7 with no risk of technology causing business downtime. Our 'out of hours' team is here for you, no matter when you may need them to deal with your IT issues, rest assured they will be dealt with quickly and efficiently.
Specialised Support
Are you an IT manager looking for specialised support? Advancery can provide 1st, 2nd and 3rd line support services, designed to give your internal IT team that extra bit of help they need. Covering holidays and sickness, additional IT support when your team is stretched, assistance when you have a skill gap, or just an extra resource when required. With Advancery, you have a trusted partner to turn to.
We get to know your specific needs before tailoring a package suitable for your organisation, with QBR meetings to ensure we continue to meet and exceed your expectations.
What are the options for a tailored support package?
On-Site Support
Technical Engineering resources available for onsite support and troubleshooting as and when you need it.
Monitoring
Proactive monitoring of your servers, workstations and infrastructure, identifying and resolving potential issues before they become a problem.
Innovation
We view constant improvement as a cornerstone of IT Support. We help identify ways you can improve the performance and use of IT.
Patch Management
Patch management of all systems to ensure compliance, meet security requirements and protect your network from Cyber Threats, Viruses and Ransomware.
Roadmapping
We provide IT Roadmaps to detail necessary and critical steps, along with renewals and recommendations to help you plan for change and enable you to stay secure.
Account Manager
Your dedicated Account Manager will carry out QBR’s (Quarterly Business Reviews) with you to ensure support SLAs are being met, discuss your roadmap and look at any potential or recurring issues.
Fixed Fee
Our monthly pricing model is simple to understand and allows you to spread the cost of your agreement throughout the term.
Our support service in detail
Organisations looking for a managed IT service have differing requirements. As such, a 'one size fits all' approach is like trying to fit a square peg in a round hole. We tailor our service specifically for the client. However, here are some of the common elements we include:
- System audit of your current IT infrastructure.
- Creation of System Advisory Overview document.
- Detailed proposal of support onboarding to Advancery.
- Clearly defined working practices and SLA’s.
- Management of your 3rd party software providers.
- Access to Advancery’s full range of services and solutions.
- Access to our Helpdesk portal for quick and easy support interaction.
- Custom forms, such as new starter and leaver requests.
- Access to a high level specialist Technical Consultant.
- Use of our Projects Delivery team as and when required.
- Disaster Recovery planning & backup testing.
- Cyber Security mitigation.
- QBR (Quarterly Business Review) service with information about the managed IT support services delivered, infrastructure health, trends and issues to address. Call data, client feedback, changes in priorities and planning. New technology and opportunities.
- Training for your own team.
- The highest levels of knowledge and expertise.
- A resource with the right skills at the right time.
Our Address.
Head Office
19 Victoria Mews
Cottingley Business Park
Bingley
BD16 1PY
Tel: 01274 45 22 22
Lancaster
White Cross Business Park
White Cross
South Road
Lancaster
LA1 4XQ
Tel: 01524 29 30 00
